Pay for resolutions, not tickets
Credit is reserved when you raise an issue and charged only when it's resolved. Every purchase feeds one balance.
Payg
Pay-as-you-go
USD 150
per resolved issue
No commitment. Pay only when an issue is resolved.
One Time
Starter Pack
USD 600
one-time, never expires
5 issue resolutions that never expire. Consumed as you use them.
- ✓ 5 issue resolutions
Subscription
Premium
USD 2,400
every 90 days
Quarterly plan with 25 resolutions, 10 team members and premium training.
- ✓ 25 issue resolutions
- ✓ Up to 10 team members
- ✓ Overage at 120 per resolution
- ✓ Premium training library
Subscription
Enterprise
USD 8,500
every 365 days
Annual plan with 120 resolutions, 15 team members, premium training and priority handling.
- ✓ 120 issue resolutions
- ✓ Up to 15 team members
- ✓ Overage at 95 per resolution
- ✓ Premium training library
One Time
Solution Unlock Pack
USD 200
one-time, never expires
10 unlocks for resolved solutions from the cross-bank knowledge base.
- ✓ 10 knowledge-base unlocks
Common questions
When am I charged?
When an engineer marks your issue resolved. If you withdraw an issue yourself, the credit reserved for it is used and does not come back.
What happens when my plan quota runs out?
Subscriptions fall back to their overage rate per resolution. Without a subscription, enable pay-as-you-go (default 150 per resolution) or buy a pack.
What does unlocking a solution cost?
One credit from your balance, or 25 on pay-as-you-go. Solutions to issues your own bank raised are always free to view.
How many people can use our account?
Basic accounts have one user. Premium plans add up to 10 team members; Enterprise up to 15.