Services
Every issue is tagged to one of six service areas, so it reaches the right engineer and the knowledge base stays easy to search.
EOD Support
End-of-day batch failures, stuck EOD/BOD stages, branch date roll-over, and reconciliation after a failed run.
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Production Support
Live incidents in production: transaction errors, interface outages, performance degradation and data fixes.
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Migration
Moving data and configuration from legacy core banking systems into Flexcube, including validation and cutover.
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Version Upgrade
Planning and executing upgrades between major Flexcube versions (11.x, 12.x, 14.x) with regression testing.
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Patchset Upgrade
Applying Oracle patchsets and one-off patches safely, with impact analysis and rollback plans.
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Customization
Extensibility work: custom screens, hooks, reports and interfaces tailored to your bank's processes.
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