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Version Upgrade

Planning and executing upgrades between major Flexcube versions (11.x, 12.x, 14.x) with regression testing.

How we handle version upgrade issues

  1. 1. Raise it in the portal. Tag it Version Upgrade, set a severity, and attach logs.
  2. 2. An engineer is assigned. You work together in one continuous thread; attachments stay private to your bank.
  3. 3. Resolution. When the engineer marks it resolved, one credit (or the pay-as-you-go rate) is charged. If you withdraw the issue yourself, the reserved credit is used.
  4. 4. Knowledge base. An anonymised version helps other banks, who pay to unlock the solution. Your bank always sees the full thread.